Returns & Refunds Policy
Last updated: 23 September 2026
At KARMAKIND, we want you to feel confident shopping with us. This Returns & Refunds Policy explains our voluntary 30-day change-of-mind policy and how we handle faulty, damaged, incorrect or otherwise non-compliant products for customers in Australia.
1. 30-Day Change-of-Mind Returns
In addition to any rights you may have under the Australian Consumer Law, KARMAKIND offers a voluntary 30-day change-of-mind return policy.
You may request a change-of-mind return within 30 calendar days from the date of purchase.
To be eligible for a change-of-mind return, the item must be unused, unworn and in its original condition. Any original tags, accessories or packaging supplied with the item should also be returned where reasonably applicable.
We may decline a voluntary change-of-mind return if the item shows signs of wear, use, damage, alteration or other handling inconsistent with these conditions.
The conditions in this section apply only to voluntary change-of-mind returns. They do not limit any rights or remedies you may have under the Australian Consumer Law for faulty or non-compliant products.
2. Items Excluded From Change-of-Mind Returns
The following items are not eligible for return under our voluntary change-of-mind policy:
• Sale and clearance items; and
• Earrings, for hygiene reasons.
These exclusions apply only where you have changed your mind. They do not exclude, restrict or modify any rights you may have under the Australian Consumer Law if an item is faulty, damaged, not as described, unsafe or otherwise fails to meet an applicable consumer guarantee.
3. How to Request a Return
Before sending any item back to us, please contact our customer support team at support@karmakind.co.
Please include your order number and identify the item or items you would like to return. We will provide you with the applicable return instructions and return address.
Please do not send returns to our Miami business address or to another address without first receiving return instructions from us. Our return location may differ depending on the product and fulfilment arrangement.
Items returned without following the provided return instructions may take longer to identify and process.
4. Return Shipping Costs
For voluntary change-of-mind returns, you are responsible for the cost of returning the item to us.
We recommend using a tracked shipping service and keeping your postage receipt or tracking information until your return has been completed. KARMAKIND is not responsible for a change-of-mind return parcel that is lost in transit before it reaches the designated return location.
Different rules may apply where a product is faulty or otherwise fails to meet a consumer guarantee. See Section 7 below.
5. Original Shipping Charges
Original shipping charges are non-refundable for voluntary change-of-mind returns.
This rule applies only to change-of-mind returns and does not limit any rights or remedies available under the Australian Consumer Law in relation to faulty or non-compliant products.
6. Refunds for Eligible Change-of-Mind Returns
Once an eligible return has been received and inspected, we will process the applicable refund to the original payment method used for the order.
The refund will cover the amount paid for the eligible returned item, subject to this policy. Original shipping charges and your return shipping costs are not refunded for a voluntary change-of-mind return.
After we issue a refund, the time it takes to appear in your account may depend on your bank, card issuer or payment provider.
If a returned item does not meet the conditions of our voluntary change-of-mind policy, we will contact you before determining how the item will be handled.
7. Faulty, Damaged, Incorrect or Non-Compliant Products
If you believe an item is faulty, damaged, unsafe, materially different from its description, the wrong item, or otherwise fails to meet an applicable consumer guarantee, please contact us at support@karmakind.co as soon as reasonably possible.
To help us assess and resolve the issue efficiently, please provide:
• your order number;
• a brief description of the problem; and
• clear photographs or video of the item and issue where reasonably possible.
Providing photographs or video can help us assess the issue remotely, but nothing in this policy imposes a fixed notification period that removes or limits your rights under the Australian Consumer Law.
Depending on the circumstances and the requirements of the Australian Consumer Law, an available remedy may include a repair, replacement, refund or other remedy.
Where a product is confirmed to have a problem covered by the Australian Consumer Law, we will handle reasonable return costs in accordance with our legal obligations. If you have already paid reasonable return postage for a product that is confirmed to have a covered problem, please keep your receipt so the cost can be assessed for reimbursement.
You do not lose your Australian Consumer Law rights merely because an item was purchased on sale, is an earring, has been opened, or falls outside our voluntary 30-day change-of-mind period.
8. Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
The rights provided by the Australian Consumer Law are separate from, and may continue beyond, our voluntary 30-day change-of-mind policy.
If a product has a major problem, Australian consumer law may entitle you to choose a refund or replacement. For other problems, the remedy available will depend on the circumstances and applicable law.
Nothing in this Returns & Refunds Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
9. Exchanges
We do not guarantee direct exchanges because product availability may change.
Where you simply change your mind and would like a different item, stone, style or variation, please contact us. In most cases, the simplest option will be to complete an eligible return under this policy and place a new order for the preferred item.
This section does not limit any replacement rights that may apply under the Australian Consumer Law.
10. Order Cancellations
We begin processing orders as quickly as possible. If you would like to cancel or change an order, contact us at support@karmakind.co as soon as possible.
If the order has not yet been processed or dispatched, we will make reasonable efforts to accommodate your request.
Once an order has entered fulfilment or has been dispatched, we may no longer be able to cancel or modify it. If the order is eligible for a voluntary change-of-mind return after purchase, you may follow the return process set out in this policy.
Nothing in this section limits any cancellation or other rights that may apply under Australian law.
11. Promotional and Discounted Orders
If a discount code was used on an otherwise eligible full-price item, any change-of-mind refund will be based on the amount actually paid for that item.
Items classified as sale or clearance items at the time of purchase are excluded from our voluntary change-of-mind policy as described above.
Promotional conditions do not limit remedies that may be available for faulty or non-compliant products under the Australian Consumer Law.
12. Contact Us
For return requests, product issues or questions about this policy, please contact:
KARMAKIND LLC
1201 Brickell Ave, Suite 400
Miami, FL 33131
United States
Email: support@karmakind.co
Website: karmakind.co
Please contact us before returning an item so that we can provide the correct return instructions and return address.